31 Mar 2020 at 12:00AM
Message to all our consumers
Our absolute priority is the health, safety and wellbeing of
our consumers, volunteers and employees.
I want to reassure you that at Uniting we are taking every
effort to limit the spread of COVID-19 (coronavirus) while continuing to
support people that need us at this time.
We provide many essential services and are taking all steps
to deliver these services safely, while continuing to support people that use
We have a pandemic plan in place, which includes guidance
for all our workforce. This guidance makes clear that they must follow
government instructions at all times, specifically:
Following all hygiene instructions, regarding
hand washing and using hand sanitiser
Not visiting anyone if the consumer or worker
has any flu-like symptoms
Asking screening questions before going into
Maintaining physical distance of at least 1.5m
to the extent possible to deliver the service
Finding ways to support that are not face-to-face
unless absolutely necessary.
Where possible, we have moved to deliver services by phone
Where we engage third party providers to deliver services
(such as in-home care), we have taken steps to ensure their compliance with
In our residential services, staff are undertaking daily
deep cleaning and we also have 24/7 access to a professional cleaning service that
can be used at any Uniting location that requests it.
As of today, we have no confirmed cases of COVID-19 among
any of our workforce or consumers. We continue to track possible cases and
exposures across our services. Wherever there has been a possible case or
exposure, we have immediately enacted self-isolation procedures and taken steps
to ensure that everyone who could have been in touch with that person has been
informed directly, both of the potential exposure and of the negative test
We are closely monitoring all government announcements at
state and federal level and adjusting our guidance to changing circumstances.
Many thanks for your support and understanding as we
navigate through this difficult time.
Chief Executive Officer