Dialog Box


Emergency Relief Program

What we aim to do: To provide a service that contributes to addressing emergency situations that impact on our people living within our communities. To provide a response that is non-judgmental, culturally sensitive and non-discriminatory. The program aims to provide assistance in the form of food parcels, material aid, utility bill payments, and assisting with school cost for families and individuals experiencing financial difficulty and in immediate crisis.

Who is eligible? People from the community who are seeking Emergency Relief assistance must be holders of a current Centrelink Concession Card. Asylum Seekers are required to produce information confirming their identity and residental address, and provide a referral letter if involved with a case management agency.

What if my card has expired? If the card has expired or if the details on the card do not match the details provided by the client, then they will need to verify this information with Centrelink prior to Emergency Relief assistance being granted.


We operate three emergency relief centres, in Broadmeadows, Sunshine and Sydenham.


A: 413 Camp Road, Broadmeadows Vic 3047
P: (03) 9351 3600 
Open Monday to Friday, 9am to 5pm with appointments 10am to 2pm


A: 32 Withers Street, Sunshine Vic 3020
P: (03) 9311 5900 
Open Tuesday to Friday, 10am to 12.30pm, with Bill Paying Services on Tuesdays by appointment only.


Sydenham Neighbourhood House
A: Station Street, Taylors Lakes Vic 3038
P: (03) 9311 5900 
Open Tuesday 10am to 2pm


Our locations can provide Food Parcels, Bill Payment Assistance, Back to School Assistance (year 7 - 11 only) and Material Aid.

Access to the Back to School Assistance Program is by referral from the Student Support Officer at your local secondary school.

Targeted assistance to Asylum Seekers with no income is also provided at our Broadmeadows location.

Frequency of Assistance

Clients are able to access a food service provision every 10 weeks with emergency overnight food parcels being available once during the intervening period.  

Clients can only acess the Bill Paying Service, the Back to School Assistance Program and the Material Aid Service once every 12 months.